REACT Responders Help Provide Shelter for Families Displaced by Flooding

Image: Responders setting up beds in preparation for over 100 people displaced from their homes because of flood water. Credit: Responder Matt Ladbrook

In the early hours of November 25, 2024, Storm Bert brought devastating floods across the UK, and to the Billings Aquadrome Holiday Park in Northampton. Over 100 residents were forced to evacuate their homes, many with only moments to spare. Among those displaced were families with young children, vulnerable individuals, and pets. The Lings Forum Leisure Centre became the designated emergency relief centre.

At the Lings Forum, Responders worked tirelessly to set up three sleeping areas, distribute essential supplies, and provide emotional support to those who had experienced their home flooding for the second time in eight weeks.

Human Resilience and Compassion

Among the evacuees was a young family: a couple with a two-year-old child and the mother, just five weeks pregnant. They had braved the floodwaters, walking over a mile to reach safety.

One elderly gentleman, unable to find dry shoes or socks, faced additional discomfort. Although local resources fell short, REACT escalated the issue, demonstrating their commitment to safeguarding dignity and well-being even in challenging circumstances.

Collaboration in Crisis

Operation Billings was a testament to the power of collaboration. Working alongside the West Northamptonshire Council and their local emergency planning teams, and community partners, REACT supported the establishment of a functioning emergency relief centre. Responders coordinated with local businesses to secure parking for vehicles and worked with the global charity Rapid Relief Team to ensure meals and emergency supplies were distributed effectively.

REACT's skilled Responders brought their crisis management expertise to the forefront. Responders managed the intake of 121 evacuees, including 15 classified as vulnerable, ensuring accurate documentation and safeguarding measures. Responders displayed professionalism and empathy, addressing mental health crises and offering quiet spaces for those overwhelmed by the noise and activity of the shelter. Their presence provided stability amidst chaos, embodying our mission to alleviate suffering and restore hope.

Despite these successes, Operation Billings highlighted systemic challenges in emergency response in the UK. Communication gaps between agencies delayed decisions, and insufficient welfare provisions posed difficulties for both evacuees and responders. However, these obstacles reinforced the importance of REACT's role and the voluntary sector as a whole in bridging the gap between immediate need and organised relief efforts.