COMPLAINTS

If you have a complaint or a concern about RE:ACT, we want to hear from you. We’re committed to ensuring our complaints procedure is a safe and simple process, and we will treat your complaint seriously and with confidentiality.

You can contact us directly using the appropriate email addresses below and we will respond as soon as possible with an acknowledgement and notify you of the next steps. To help us deal with complaints or concerns effectively, we ask that you provide as much detailed information as possible.

GENERAL COMPLAINTS

For general complaints and concerns, please contact:
[email protected]

SAFEGUARDING COMPLAINTS

For complaints and concerns about the wellbeing of individuals, especially children and vulnerable adults, please contact:
[email protected]

WHISTLEBLOWING COMPLAINTS

For complaints and concerns about suspected wrongdoing, please contact:
[email protected]

OTHER WAYS TO COMPLAIN

If you prefer not to contact us directly, you can contact the relevant authority below:

For complaints about charity conduct, contact the Charity Commission:
www.gov.uk/complain-about-charity

For complaints about fundraising, contact the Fundraising Regulator:
www.fundraisingregulator.org.uk/complaints

For complaints about your personal information, contact the Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/

For suspected illegal activity, contact the police: Call 101

Find more information on RE:ACT’s governance and policies.